Opening hours Day Times Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm Saturday Closed.
The following services are available from the main reception

View current planning applications (public registers) – online using the public computers
A planning officer is only available via prior appointment
Pick up planning or building control application forms
Drop in a planning or building control application

Council payments
Payments for Council services such as Council Tax or Business Rates are taken during opening hours at this location, please have your bill to hand.

For your convenience there are a range of PayPoint and Post Office sites that accept both cash and card payments, with most Post Offices still accepting cheques at no extra cost.  Your account will be updated overnight and many PayPoint stores have longer opening hours, often including weekends, offering greater flexibility and choice. Head over to my area to see which facilities are available to you more locally.

Pay it - pay your council tax, business rates, parking ticket and more.
How to pay your council tax
Council tenants - pay your rent using allpay Payment

Specialist Council advisors
Benefits and Council Tax 
We no longer have specialist advisors at the St Austell Information Service.

For help with your Housing Benefit or Council Tax Support query, please go to view our benefits pages, contact benefits online, or call 0300 1234 121.  
Housing
By appointment only please phone 0300 1234 161
Other services available:
Citizens Advice Cornwall
Opening hours are Monday and Wednesday 10am-12.15pm. The number to phone www.citizensadvicecornwall.org.uk for appointments outside of the drop in session is 03444 111444.
Stonham Home Group
Every Monday 2.30pm–3.30pm opening times maybe subject to change or cancellation allowing for staff cover (not open on Bank and Public Holidays). Advice line 07710 709527 (Lines open 9am-noon Mon-Fri) Email: stonhambyan@homegroup.org.uk
Public Access PC 
Yes
Rubbish and recycling
We have a small amount of stock of recycling sacks and boxes available from this Information Service.  Although we can’t guarantee availability but we can order on your behalf or you can order direct using our request recycling equipment / recycling containment online form.

Seagull proof bags available at a cost of £3.50. Each reusable bag will hold three black rubbish sacks.
Parking
Free customer parking is available at this Information Service.

We at St. Austell Bay Chamber, endeavour to connect with businesses and communicate, to be dynamic and proactive, inclusive and responsive, and to keep our members up-to-date of new ideas, education, innovations and change.

St. Austell Bay Chamber’s area extends to encompass all of St Austell Bay, reaching approximately five or so miles from St. Austell town to include, but not exclusively: Carlyon Bay, Par, St. Blazey, Tywardreath, Luxulyan, Penwinnick, Bugle, Roche, St. Dennis, Nanpean, St. Stephen, Foxhole, Sticker, St. Ewe and Pentewan.
We help St Austell businesses to become better connected with other businesses, in and outside our area. We work together to provide help and support for existing and new businesses alike.
GROW with us to find new business opportunities, employees and customers. CONNECT with other businesses, your customers and the community. BUILD your knowledge through skills training and seminars for our members. SHARE information and business know-how through our networks. BE HEARD on business-related issues in our area. RAISE your business profile through the Chamber.

What is a BID? The St Austell Business Improvement District (BID) is the not-for-profit company set up to improve the trading environment of St Austell town centre.

St Austell Town Council was formed following the decision to move from a District and County Council to a Unitary Council. St Austell Town Council elects 20 Councillors every 4 years in five wards. The five Wards are Bay, Bethel, Gover, Mount Charles and Poltair.

With over 97 years of serving St Austell.  We are one of the longest serving service clubs in the area, helping good causes in the local community as well as international projects.

It is about fun, fellowship and service, giving back to the community and society and developing not only our members but the future of our community,  through projects and commitment to youth via the various activities we organise, such as competitions and development programs.

We meet at the Britannia Inn, Tregrehan, St Austell on the first and third Tuesday of each month. All meetings are 6.00 for 6.15 pm. We have a relaxed dress code.

Service before self, through the various activities we undertake, is the driving force of our club. 

Opening hours Day Times Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm Saturday Closed.
The following services are available from the main reception

View current planning applications (public registers) – online using the public computers
A planning officer is only available via prior appointment
Pick up planning or building control application forms
Drop in a planning or building control application

Council payments
Payments for Council services such as Council Tax or Business Rates are taken during opening hours at this location, please have your bill to hand.

For your convenience there are a range of PayPoint and Post Office sites that accept both cash and card payments, with most Post Offices still accepting cheques at no extra cost.  Your account will be updated overnight and many PayPoint stores have longer opening hours, often including weekends, offering greater flexibility and choice. Head over to my area to see which facilities are available to you more locally.

Pay it - pay your council tax, business rates, parking ticket and more.
How to pay your council tax
Council tenants - pay your rent using allpay Payment

Specialist Council advisors
Benefits and Council Tax 
We no longer have specialist advisors at the St Austell Information Service.

For help with your Housing Benefit or Council Tax Support query, please go to view our benefits pages, contact benefits online, or call 0300 1234 121.  
Housing
By appointment only please phone 0300 1234 161
Other services available:
Citizens Advice Cornwall
Opening hours are Monday and Wednesday 10am-12.15pm. The number to phone www.citizensadvicecornwall.org.uk for appointments outside of the drop in session is 03444 111444.
Stonham Home Group
Every Monday 2.30pm–3.30pm opening times maybe subject to change or cancellation allowing for staff cover (not open on Bank and Public Holidays). Advice line 07710 709527 (Lines open 9am-noon Mon-Fri) Email: stonhambyan@homegroup.org.uk
Public Access PC 
Yes
Rubbish and recycling
We have a small amount of stock of recycling sacks and boxes available from this Information Service.  Although we can’t guarantee availability but we can order on your behalf or you can order direct using our request recycling equipment / recycling containment online form.

Seagull proof bags available at a cost of £3.50. Each reusable bag will hold three black rubish sacks.
Parking
Free customer parking is available at this Information Service.

We are a community organisation aimed at serving the community of St Austell and surrounding areas, by lending our aid to the community in many different ways, and also by holding fund raising activities to raise money which we donate to various causes.

Meetings:

When: 2nd & 4th Wednesday - 7.00pm

Where: Britannia Inn, Par. Cornwall. PL24 2SL

St. Austell and District Round Table is open to guys aged 18-45 to #DoMore with their social lives. Meet time: 2nd and 4th Thursday of the month. 7.30pm.