Cornwall Council One-Stop Shop

Opening hours Day Times Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm Saturday Closed.
The following services are available from the main reception

View current planning applications (public registers) – online using the public computers
A planning officer is only available via prior appointment
Pick up planning or building control application forms
Drop in a planning or building control application

Council payments
Payments for Council services such as Council Tax or Business Rates are taken during opening hours at this location, please have your bill to hand.

For your convenience there are a range of PayPoint and Post Office sites that accept both cash and card payments, with most Post Offices still accepting cheques at no extra cost.  Your account will be updated overnight and many PayPoint stores have longer opening hours, often including weekends, offering greater flexibility and choice. Head over to my area to see which facilities are available to you more locally.

Pay it - pay your council tax, business rates, parking ticket and more.
How to pay your council tax
Council tenants - pay your rent using allpay Payment

Specialist Council advisors
Benefits and Council Tax 
We no longer have specialist advisors at the St Austell Information Service.

For help with your Housing Benefit or Council Tax Support query, please go to view our benefits pages, contact benefits online, or call 0300 1234 121.  
Housing
By appointment only please phone 0300 1234 161
Other services available:
Citizens Advice Cornwall
Opening hours are Monday and Wednesday 10am-12.15pm. The number to phone www.citizensadvicecornwall.org.uk for appointments outside of the drop in session is 03444 111444.
Stonham Home Group
Every Monday 2.30pm–3.30pm opening times maybe subject to change or cancellation allowing for staff cover (not open on Bank and Public Holidays). Advice line 07710 709527 (Lines open 9am-noon Mon-Fri) Email: stonhambyan@homegroup.org.uk
Public Access PC 
Yes
Rubbish and recycling
We have a small amount of stock of recycling sacks and boxes available from this Information Service.  Although we can’t guarantee availability but we can order on your behalf or you can order direct using our request recycling equipment / recycling containment online form.

Seagull proof bags available at a cost of £3.50. Each reusable bag will hold three black rubish sacks.
Parking
Free customer parking is available at this Information Service.